Have you been affected by the TSB online banking failure?

Millions of TSB customers were locked out of their accounts during an IT “upgrade” leaving some people with unexpected credits and debits on their accounts.

TSB said its 1.9 million mobile and internet banking customers were affected during a transfer of banking data involving the switch of 1.3 bn customer records, which was due to be completed by Sunday evening. However on Monday TSB received complaints that customers were unable to log on.

A spokesperson for TSB said if any customer was left out of pocket as a result of the IT transfer they would be reimbursed.

Share your experiences

We’d like to hear from those who have encountered issues with their online account. Have you been unable to log in? Or spotted unexpected credits and debits?

You can share your experiences by filling in the encrypted form below – anonymously if you wish. We’ll feature some of your responses in our reporting.

Your responses will only be seen by the Guardian. If you’re having trouble using the form, click here. You can read terms of service here.


Tell us a bit more about yourself – age, where you live and what you do etc.*

Tell us about the recent issues you have experienced with TSB’s online banking*

Include as much detail as possible

If you contacted TSB about the issues you encountered, what was the response?*

Have the issues now been resolved?*

Can we publish your response?*

Yes, entirely Yes, but please keep me anonymous No, this is information only

Email address and/or phone number*

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