(GlobeNewswire) – Data analytics, machine learning, and natural language processing are enabling financial institutions to transform customer self-service. ENACOMMa fintech company that empowers banks, credit unions and credit card companies with solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiencytoday announced a new reseller agreement with FoneLogix, an Atlanta-based provider of cloud-hosted VOIP Phone Systems, Solutions and Support.
Through the partnership, FoneLogixs bank and credit union customers will be able to take advantage of ENACOMMs VPA (Virtual Personal Assistant) Conversational Banking and the ENACOMM Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
FoneLogix helps financial institutions set themselves apart from their competition by being on the leading edge of next-generation communications technology, said ENACOMM CEO Michael Boukadakis. Were excited for FoneLogix to help us make ENACOMMs best-in-class AI and biometric technology that powers Conversational Banking more widely available, especially with the digital voice assistant channel set to grow exponentially over the next five years.
Applying artificial intelligence, VPA is ENACOMMs solution for financial institutions self-service users that works with widely-used Virtual Personal Assistants, such as Amazon Alexa and Google Home. Utilizing ENACOMMs hosted systems, a properly authenticated user can safely and easily handle banking transactions and gain comprehensive access to their financial accounts with the sound of their voice.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. ENACOMMs data-powered IVR solution uses customer intelligence to efficiently direct calls and personalization to help retain customers, and provides context preservation to offer fast, superior self-service.
Consumers are ready for Conversational Banking, as their rapid adoption of voice assistant devices and preferences regarding customer service channels show, said Mitchell Bridges, FoneLogix Principal and VP Sales & Marketing. We look forward to putting ENACOMMs advanced service technologies in the hands of our clients so they can offer a modern customer experience and exceed the expectations of their patrons.
ENACOMM is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, ENACOMM solutions are delivered as hosted services or on-demand through the cloud. The companys customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, ENACOMM helps organizations provide customers with a superior, multi-modal self-service experience. ENACOMM processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day.
Serving the Southeast and Greater Atlanta, FoneLogix combines next-generation cloud infrastructure with powerful VoIP phone systems to deliver unparalleled communications solutions to small and mid-size businesses. FoneLogix provides one simple cloud-based portal to manage your entire business phone network with plug and play VoIP phones and expert support.
This article provided by NewsEdge.